Call Centre Volunteer – Make a Difference Across Cambridgeshire!

We’re looking for friendly, understanding volunteer to make monthly calls to participants in our project - just checking in to see how they’re doing, how satisfied they are with our services, and whether they need any extra help.

🕓 When

Flexible! We’ll work around your availability.

📍 Where

Remotely (or from our Cambridge offices if needed).

💬 What You’ll Do

You’ll support our team by:

• Making friendly, supportive phone calls to people who use our services
• Checking their satisfaction with our support and listening to their feedback
• Identifying if they need any additional help or digital support
• Logging responses and notes into our system
• Sharing any key issues or follow-up needs with our staff team

You don’t need a background in customer service - just a warm, patient manner, and a genuine interest in helping people. Training and guidance will be provided.

🎓 What You’ll Get

As a volunteer with Cambridge Online, you’ll receive:

• Training and ongoing support
• Experience in communication, data entry, and community engagement
• Access to our Learn My Way platform
• Digital badges to recognise your skills for your CV
• Invitations to social events and volunteer meetups
• The chance to make a meaningful difference - one call at a time

🧩 What You Need

• A friendly, empathetic attitude
• Good listening and communication skills
• Basic confidence using computers or spreadsheets (we’ll train you!)
• Willingness to learn and follow data procedures
• DBS check (organised and funded by us)

💬 About Cambridge Online

We help make the digital world simple, friendly, and fun for everyone.

Our team supports people to use devices, access online services, and gain vital digital life and job skills.

Join us and help us keep people connected - one conversation at a time!