Adviceline Triage Volunteer

Adviceline Triage Volunteer

Organisation role · 6–7 hrs/Week
Flexible location
Advice & Mentoring
Share Activity
Citizens Advice West Suffolk
Scan me or visit to join

Contact person

Denise BogackiAsk Denise a question


We are currently recruiting for volunteers to answer calls from our clients from our offices across West Suffolk.

Detailed description

Our triage volunteers interact with clients at the initial stages and are trained to greet clients over the phone and help them to access our service. They play a crucial role in helping clients to feel comfortable using our service and making sure that they have someone to speak to quickly. The short training for this role runs throughout the year and anyone with good interpersonal skills can apply.

What we will provide to volunteers

💸 Reimbursement of costs🤝 Extra support
Share Activity

About Citizens Advice West Suffolk

“We give people the knowledge and confidence they need to find their way forward - whoever they are and whatever their problem”.

We are currently recruiting for triage volunteers and benefit form fillers.

We welcome people from all backgrounds.

No experience required as full training will be given.