Chief Operating Officer (COO)

Role Overview

The Chief Operating Officer / Chief Project Manager will translate the vision of The Confidence Academy into structured, deliverable action. This role is responsible for building operational systems, coordinating people and projects, and ensuring programmes, events, and digital platforms run efficiently and professionally.

The position combines operational leadership, project delivery, volunteer coordination, and digital infrastructure management within a mission-driven social enterprise focused on confidence, health, and community engagement.

Key Responsibilities:

1. Operational Systems & Infrastructure

• Set up and manage organisational tools including ClickUp, Slack, Eventbrite, and shared digital workflows.
• Design project timelines, task tracking systems, and internal processes to support scalable growth.
• Maintain operational documentation and standard operating procedures.

2. Volunteer Recruitment & Coordination

• Recruit, onboard, and manage volunteers aligned with the Academy’s mission.
• Develop role descriptions, onboarding materials, and engagement structures.
• Foster a collaborative, inclusive volunteer culture and ensure clear accountability.

3. Programme & Event Delivery

• Coordinate logistics for workshops, fitness sessions, community events, and launch activities.
• Oversee scheduling, registrations, attendance tracking, and post-event reporting.
• Ensure smooth execution from planning through delivery.

4. Digital Presence & Social Media Operations

• Establish and manage organisational social media accounts and workflows.
• Coordinate content calendars, publishing schedules, and collaboration with creators or partners.
• Ensure brand consistency across platforms.

5. External Partnerships & Stakeholder Liaison

• Act as a key operational contact for collaborators, venues, sponsors, community partners, and service providers.
• Draft outreach communications and maintain professional relationships.
• Support partnership development aligned with organisational growth.

6. Strategic Project Management & Reporting

• Translate strategic goals into measurable project plans.
• Monitor progress using KPIs and operational dashboards.
• Provide regular updates and recommendations to the Founder to improve efficiency and impact.

Essential Skills & Experience

• Experience in operations, project management, startup environments, or social enterprises.
• Strong organisational and systems-building capability.
• Familiarity with digital collaboration tools but training will be provided (ClickUp, Slack, event platforms, or similar).
• Excellent communication and stakeholder management skills.
• Ability to work independently and build structure in a growing organisation.

Desirable:

• Experience managing volunteers or community programmes.
• Background in wellness, fitness, education, or social impact initiatives.
• Social media or digital brand coordination experience.
• Project management certification or equivalent practical experience.

What you will get:

• Induction and regular supervision with the Founder/Director
• Informal guidance on partnership outreach, safeguarding, and data management
• Informal training on health & safety and community engagement best practice
• Office space may be provided for collaborative projects
• Volunteering Certificate at the end of the completion of 8 weeks of volunteering and active participation in the programme.
• Complimentary t-shirt/jacket and other freebies
• Professional reference
• Travel and meal expenses reimbursed up to £20
• £100 in Amazon Gift Card when you volunteer with us for 3 months (20 hrs a week).

Equal Opportunities:

The Confidence Academy is committed to inclusion under the Equality Act 2010. We welcome volunteers from all backgrounds and provide reasonable adjustments where needed.

Status:

This is a voluntary role and does not create a contract of employment or entitlement to salary, benefits, or worker rights. Volunteers are free to withdraw at any time.