Visitor Engagement Volunteer

Visitor Engagement Volunteers provide a friendly welcome and interact with visitors. They supply information about the exhibitions and displays, and answer questions from visitors or direct them to members of staff who can. Being a Visitor Engagement Volunteer is all about helping people make the most out of our museum. You will be acting as the face of the Museum so we’d like you to welcome visitors and be aware of their needs.

Volunteer tasks

· Provide a warm welcome to visitors

· Interact with visitors in a helpful manner

· Act as a guide to the museum

· Help with museum special events

· Follow health and safety procedures, to keep everybody safe.

· Support other volunteers

Skills required

Anyone is welcome to apply from age 16 years upwards. An interest in zoology is desirable but no specific knowledge is expected. This role may appeal to those who have an interest in working in fields related to zoology, education and learning, and the museum and heritage sector. We value a friendly manner and enthusiasm to learn, and are looking for volunteers who are happy to take on a public-facing role. Visitor Engagement Volunteers should be friendly and helpful towards all visitors.

Punctuality and reliability are important, as well as adherence to security, and health and safety procedures. You will be volunteering under the guidance of the Volunteer Coordinator and Visitor Services team. You will be required to be on your feet for most of your time in the galleries, but seating will be provided.

Time involvement

Our opening hours are as follows:

Tuesday to Saturday – 10am to 4.30pm

Sunday – 12pm to 4.30pm.

There are two shifts per day from Tuesday to Saturday, either 10am to 1.15pm or 1.15pm to 4.30pm. On Sundays there are two shifts from 12pm to 2pm and 2pm to 4.30pm.